Bad Attitude with FICA

i attempted online banking today to pay bills as usual, only to find that i cannot as a message appears saying Fica required and that i should contact Nedbank. Strange as i had collected a new card from the branch with fica documents just a week or two ago.<br> So i contact Nedbank and am told by the agent that because the branch did not send a clear copy of my ID to whoever fica is now required. Now how is that my problem....upon asking to speak to a supervisor i was placed on hold for over 5 minutes with no reassurance that im being attended to.<br> is this the Nedbank service, is this what clients can expect....the reason i do internet banking is so i dont need to go to a branch.....now i am the one inconvenienced<br> <br>