Bad attitude from Nedbank consultant

I called to inquire about a student loan I app**** for a month ago, the consultant who answered referred me to a lady called Refilwe at Pay Outs, firstly, when this Refilwe person answered the phone, the first thing she said was \WHAT DO YOU WANT"I find that highly disrespectful as I am a client and I don't understand how a person answers a call like that. Secondly"