BAD ATTITUDE BY FAVOURED SERVICE PROVIDER

Claim lodged on 09.02.2015 at 11.42am for leaking Roof. Service provider appointed on 09.02.2015. Property check done.Assessor phones at 1.23pm on 19.02.2015 to notify me that they are chocked<br> With work and will give me a shout some time next week , after Feb .After phoning and complaining to Nedbank about the attitude of the Assessor, I was advised by Nedbank to cancel the Assessor and refuse to allow him on my premises, which I did. With tons of Service Providers in the Durban area , Nedbank appoints someone that is 172kms away. This is questionable.On 2.03.2015 Nedbank sets up another Appointment with this service provider. The Assessor in Question had already submitted his assessment on 12.02.2015 rejecting the claim without even visiting my premises. His report leaves one to conclude that Non Whites dont keep their properties clean. This Assessor and his secretary denied the report. I have the report on hand . This report was done before he even contacted me. Is this what people pay insurance for? The insured is not covered. Nedbank needs to jack up its service and start looking after its clients and not its Service Providers. An Audit should be done on PROCUREMENT *****<br>