Bad Attitude and the most stupid individual

So i call nedbank card department to inquire about my wife's account as we trying to settle our accounts. First when i called all consultants were busy so i was taken to an option i can just leave a massage and someone was gona call me back or call my wife back, of which i didnt leave a massage. I call again now and go through this Patric person who says he cant speak to me about my wifes account as i don't have power of attorney, ok noted i get that and dont make much noise about it, i then ask him to call my wife and discuss everything with her. He tells me no he cant do that as she needs to call.But hang on guy i called before and i had an option to leave a massage to be called back and he then tells me he doesnt know about that, then he says again it could be an option for me to leave a massage on my account. Like really now how stupid is this guy??? CAn someone more smarter call me or my wife to sort this out.