Bad attitude and lazy staff

Im really unhappy with nedbank in springs the ladies there are lazy to work i phoned and waited 3 weeks for my credit card issue to be sorted and when i phone they say back office is busy with the paper work while im being charges fees on account they must close and also when i app**** for a credit card in the past they never phone me as promised thank you nedbank HO because they could assist me on my stuff over the phone directly if im done with my loan ill cancel service with this bank because im not gona drive km far away just because im getting bad service at springs branch