bad attitude and call avoidance

My name is Roseline Menyatswe. Cell no# ***. I have a personal loan with nedbank. I called in to thier contact centre today wanting to enquire about the money that was not debited on the agreed date, after being transferred to 2 different advisors I finally got to speak to the right person by the name of zandile. She wasn't courteous and had attitute. I made her aware of the attitute and still insisted that she assist me as I'm calling using airtime on an 086 number,She she refused to assist me and transferred me to a different department to avoid my call. I had to be transferred to the same department again and spoke to a lady that was very helpful. I will like this to get to nedbank management. 086 is an expensive number to call when using a cell phone and I would definately like to be compansated and to get an apology from zandile the advisor I was talking to.