Bad Attitude

Good day,

Nedbank doesn't even deserve a rating at all. I called *** this morning and I spoke to a Consultant who sounded asleep, I couldn't even get her name. She was swallowing words even. My query is simple I made a card application, Nedbank never got back to me instead they having been asking me for documents that I have sent multiple times. Yesterday I got the card statement but I don't know if my application was approved or declined. The lady refused to help me cause I changed my cell number the one on their system is not the same as the one I am using. I asked if there are no other security questions she can ask me she told me I must hold while she confirms with her manager. I was on hold for more than 3 minutes until I hanged up cause clearly she was not confirming with anyone cause at no stage did she come back to me to advise what is taking so long !! If she didn't feel like talking to me she should have told me. What a horrible attitude so early in the morning!! She sounded so uninterested, she kept on asking ke what is my query while I told her from the start of the call what was my reason for calling.