Bad Attitude

My experience with my branch is always such a pleasure however whenever I have to deal with the call centre, I find that the approach is totally different in how the treat the customer. I am sick and tired of the nedbank call centre and the bad attitude towards clients and suggest they seriously retook their customer centrict approach. Today I was told by Tshego that I do not know nedbank process and therefore cannot tell her what the banks processes are. #really#shoot me dead already#.