Bad and Unacceptable service

So I decided to get a credit card from Nedbank just to get a feel of their service level but the level of service I have received so far is appalling to say the least. These people just can't get anything right. I fully understand mistakes happen and no one is perfect but to ask me to pay for a mistake done by Nedbank is just nonsensical. I was offered the credit card over the offer. So I accepted and went to the branch to collect. To collect obviously I submitted my FICA documents. Few weeks after receiving the card it is blocked. I go inquire and I am told FICA was never done. Okay that I can live with as we all make mistakes. I again went to the branch and submitted FICA documents (mind you this is the second time). Now the card is unblocked but unusable and a new card is needed. What I don't understand is why I should pay for a replacement card while is Nedbank that messed up. Can someone explain this nonsense to me? Is this how Banks rob people these days. Take some responsibility and fix your incompetency. I will not be paying for your mistake. ***. That's for the call I made earlier to Nedbank. No one seem to know what they are suppose to be doing. Its crazy.