Bad and *********** Service

This is my first time experience with Nedbank. My dad is a pensioner and he has a funeral policy with them since 2008. He never had any issues until recently when they decided to Fica his account. He didn't get the letter or sms because they had an incorrect contact number so they lapsed the policy. When a consultant I spoke to told me we had six months to renew the policy we went into the phoenix branch and due to incompetence there it was not renewed. We then laid a complaint at the cornubia branch and they said that we would receive a call within 72 hours. Its been a few days now and we haven't heard anything from them. All I can say is that when it's time to pay out they do all this nonsense. I don't bank with Nedbank and will never recommend Nedbank to anyone.