BAD AND POOR SERVICE AT NEDBANK

i app**** for a student loan on friday the 19th of august. the lady who was assisting me being Chantelle Oconnor said i will get a reply in three days. she kept on asking for some documents and i emailed them to her. she will come back again and says she cant open the documents. i decided to take hard copies to her yesterday on the 24th at 2.30pm. she did not process anything only to send me a request saying she needs an id which i had given her last week friday. my deepest frustration is that what has she been doing all the time and to her i am not important. i had just moved my salary to Nedbank and i seem to regret with this kind of people. i went another branch for assistance and i was referred back to the same lady as nobody can go into the application i have made. the bank system is locked on this lady. if she was to die what is going to happen. i did not get that excuse. i am now nowhere with this application. if the bank could have given me somebody else to assist me would have been better