Bad

I am extremely disappointed with the lack of assistance I have received from MFC regarding my vehicle finance account. I have made an effort to contact MFC because I am experiencing financial difficulty and want to make a reasonable arrangement to bring my account up to date and restructure the arrears. I am not refusing to pay my account; I am actively trying to find a solution and prevent the situation from getting worse. I have requested assistance with restructuring the account and have also asked whether MFC could provide some temporary relief for this month and allow me to restructure the arrears from October. However, I have not received the assistance or guidance I expected. I have also been told that documentation from the dealership may be required. My concern is that if MFC requires this documentation, why can MFC not assist me directly in obtaining the contract or advise me on exactly what is required, rather than simply sending me back to the dealership? I am asking MFC to please review my account and contact me urgently with a practical solution. I am making every effort to resolve the situation, but I need cooperation and assistance from the finance provider. I would appreciate a proper response from MFC and not simply a generic response directing me elsewhere