Back & forth nonsense from the beginning

I opened my account with Nedbank on 02 November 2017 at the branch at Nonesi Mall in Queenstown. My account was set up by a gentleman named Kamo. All seemed to be in order at first, however, once I tried to use my internet banking I got a message saying that I am not authorised to do sensitive transactions as my cellphone number is not activated.

I visited the branch today (14 December 2017) to fix the issue as I have urgent bills to pay. I went to Kamo first & he advised me to go to one of the tellers to sort the issue out - no apologies for the inconvenience. The lady who assisted me had no name badge on, but she made out I was being an idiot. Her customer service was absolutely awful. I constantly explained my issue & that I urgently need the matter sorted, but she made out nothing was wrong & reassured me that my number is activated.

I just got home to do a payment & once AGAIN my internet banking is not working & giving the same message as well as my mobile banking.

How is it that Nedbank is content with providing this kind of service? I am on the verge of closing this account as this kind if incompetence & plain rudeness is unacceptable.

Please sort out the Nonesi Mall branch & their ********** staff.