Back and Forth for Fees

<p>Hi</p> <p> </p> <p>In February, i needed to make an urgent payment using a nedassist machine at the Fredman Drive Branch. The nedassist was out of order and having waited for service for more than an hour, the consultant advised me that she would temporary activate an online banking profile so that we could make the payment. She advised me that because the branch had not fixed it's Nedassit, the tempary online banking use would be a courtesy to make up for the poor service. I was happy with the resolution.</p> <p> </p> <p>However, since then, i have been charged a R16 service fee for online banking despite having never opted to activate it on my account. I was assured at teh branch that my transaction in February was not going to result in charges, yet thus far, every month i continue to be charged for a service that i did not want or agree to have.</p> <p> </p> <p>I have contacted the Carlswald brach to resolve, however they have advised me to contact the call centre, which i have done. Both channels have been appalling, with the call centre advising me to instead visit a branch. The call center agent innitially tried to convince me that the fee was for using a nedassist, which i later demonstrated that she was wrong.</p> <p> </p> <p>Please assist me urgently. The monthly fees should be reversed given that i have never opted to activate online banking on any of my accounts. I have been a nedbank client for 20 years and will likely close all my accounts and ivestments should this matter not be resolved. </p>