BA

I am a very unhappy client. Yesterday I visited the Nedbank Centurion Mall branch and after spending close to 2 hours in the bank and speaking with people on the phone at the call centres i was unable to get concrete answers regarding my urgent matter.

My account was overdrawn with the amount of R2455 and apparently this was done with transactions made. Money was deposited back into my account. With my understanding when i was doing all these transactions I had funds to do them. The account also does not have an overdraft facility even though the bank had once mentioned to me it does. I did not accept anything of that nature. On the bank statement i had got yesterday it shows every single transaction i have done in the past two weeks and also hon fees each time i swiped amounts above R100. What also confuses me is every time i did a transaction in contact messages would come through and reflect a positive balance.

Now need feedback as soon as possible as to what exactly happened. why would the bank allow transactions of such an amount be processed and not just decline especially since i do not have an overdraft, and why was i getting in contact messages stating my account has funds, and who is liable to pay for all these charges you guys have done before i take the next necessary steps against this matter. My account is a Savy bundle account and i already pay high account maintenance fees to trust that I don't get these kind of ***** situations happening.