Awful Nedbank customer service wrt a ***** complaint

Noticed today that a payment went off my credit card for Netflix which I never signed up for which is obviously **********. Called the Nedbank helpline to which the customer services rep tells me she can't do anything and I need to call Netflix myself to cancel and I will have to pay an amount. I felt incredibly frustrated and helpless. As far as I'm concerned, I am reporting ***** and the bank should take the necessary measures to help me. Very unprofessional. Called them back, the new customer services rep was seemingly helpful. She blocked my card and a case of ***** was opened. They couldn't tell me if there was any other ********** activity on my account, they couldn't tell me why an Approve-IT message was not sent before this payment went off, couldn't tell me much really. The final kicker is that I open my MoneyApp, the ********** payment was not reversed still and the card replacement fee is more than the ********** charge amount in the first place! Obviously paying a card protection fee for no reason!

Definitely worried about keeping my accounts open with Nedbank if this is how they handle these sorts of things. If they don't sort it out within the next few days, will be calling the ombudsman!