1 reviews | Active since May 2011
Awesome Service to Loyal Customers
On Sunday evening, I logged onto www.nedbank.co.za and used the self service option with regards to my debt orders. The ref no FI ********** & FI ********** was received and I received confirmation that my requests were processed and successful.
To my pleasant surprise, my requests were never processed, I sent an email to the complaints email address this morning and received an automated email reply stating that my query will be attended to in 24 hours.
Forget calling in, if you are lucky all i will get is excuses as to why my request was never done and an apology. Does that apology make things rite and solve my query, no. I don't want an apology or excuses, I want to know why what supposed to be done not done and whom is responsible for this oversight.
That apology must be in writing.
Dear Ashin
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Ashin
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team