AWAITING PERIOD AGAIN AFTER INVESTIGATIONS HAS BEEN CONCLUDED

Item: Nedbank
Rating: 1
Author: Tk K

I have received an e-mail from Nedbank on the 1st August 2025 after 3 months of waiting for their respond , they informed me that my ***** matter is concluded and a client service manager will be in touch with me, i then called their call centre on the instant day to make a follow concerning the outcomes of the matter i was told that the waiting period of me receiving a progress report is within 7 days, i have waiting more that 3 months now i have to wait again for 7 days after the matter has been concluded, what is it that i am waiting for when you are done with the investigations, based on your treated your services and or system are very poor, i am even questioning myself if my funds are even safe with your bank.

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Tk K's updateReviewer Update

07 Aug 2025, 15:30

I am still waiting for the investigation feedback, i received an e-mail last week on the 1st August that the investigation for my ***** case has been concluded i should wait a call from a client service manager, i attempted to call their call centre for an update i was informed that i should for about 7 days for the relevant person to call me. I wrote an e-mail and called the bank however i am not receiving any assistance. This level of service is completely unacceptable, and it’s clear that Nedbank’s internal processes are failing their customers.

I feel ignored, dismissed, and extremely disappointed by the lack of communication and urgency. Consumers deserve better. This review is to warn others about the shocking inefficiency and failure to deliver on basic service expectations.

Tk K's update07 Aug 2025, 15:30

Reviewer Update