Avoid Nedbank to avoid Painful Banking

The business processes are useless. There is always an issue with their technology. The latest dumbfounding problem is that on a credit card statement, one cannot see “your reference” for a internet payment. This is the exact reason you have to fill in “your reference” when making a payment so you know what the payment is for. But Nedbank, to add to their great achievements in the sphere of their user experience, has “Electronic Payment From: Internet Banking” on the statement for every electronic payment you make. Asking the well trained branch staff how I find out what the payment I made some time ago was for, and how can I find the “Your Reference” for the payment because it is not on the statement, they advise I must go into the Proof of Payment (the branch manager’s answer). Who and why was the person in charge of IT and business processes given that position? The “amazing” “New” App has brought them out from the depths of hell from the old app but only to the bottom of the pile of useable apps, and now this payment reference issue. Also I am unable to get a statement for another closed account. I was advised by the call centre that I had to go into the branch. The branch was confused to how to get the statement saying the account was closed in 2010, while I was showing them a statement I did have from 2019 before closing it. The reason I closed this particular account was because I was getting incorrect bank charges every other month which took an hour in the branch to get the +- hundred rand reversed each time. Dealing with Nedbank is worse than dealing with a government department. The only reason I have not closed all my Nedbank accounts completely is because of the donations Nedbank gives to wildlife conservation, however I do most of my banking elsewhere, and these other banks all seem to function normally.