Avoid Nedbank at all costs

So many bad experiences but now too many not to comment. Money that was supposed to be refunded in February is still outstanding and Candice Ford tells me nothing but 'waiting for feedback' and then after weeks, asks me to sign forms that were signed at the beginning of April. I am still waiting and Leesha Padiachi from the complaints department has done nothing and does not reply to emails. I ordered Forex online and confirmation was provided by Asanda Twalismeni that it could be collected at the Woodmead branch on Tuesday 17 June. I went there to collect it and no Asanda, no-one else who could assist me other than 'try the Mall of Africa branch'. This is how clients are treated and there is no consequence and a 'just don't care' attitude.