Avoid Avo

Why can't I do a minus 5 star rating? What a horrific experience! I am so sorry that I did not read the reviews before downloading the App and placing an order :( The App is a waste of time; it quite often doesn't open, you can't track your order until it is the last delivery date, keeps looking for a wallet. If you've never had a Nedbank account, lucky for you because if they have any outdated info you have to go into a branch to update. Their customer reps speak in robotic voices and treat you like an idiot and their responses are computer generated, so absolutely no help at all. Last but not least, their delivery service is atrocious! They quote 3 to 7 working days for delivery, what they do not tell you is that, if you are extremely lucky, you will get your delivery on the last day even if they have had the goods for 5 days. If you want to cancel the order the drop down list gives "delivery takes too long" as an option so they know there is a problem but are doing nothing about it. "There is a backlog" is the response you get when you ask when your order will be delivered. If you offer Black Friday sales then be prepared to put a strategy in place to ensure that orders can be delivered on time and that doesn't mean 7 working days. If other companies can do delivery in 48 hours, then you are way out of your league. I still have not been advised as to when my order will be delivered, apparently there is no logical sequence to deliveries, and I want to cancel but I am scared I won't get my money back. There was no delay in taking the money off my account, that was pretty efficient.