Avo Nedbank disappointment

Avo Nedbank states ANY person from any bank may buy from them. I’ve tried more than once to buy a product, worked through the help function and eventually I had to send my screenshots of the error to them. In the meantime the product which was marked down to R9999 shot back up to R12 599. Same product (other colour) is R 10 299 on their site, however I still can’t buy it. My heart was set on a certain colour and it’s a lot of money during these pressing times, everyone wants to save what they can. I was highly excited about Avo and even considered an account with Nedbank, however this whole ordeal has left me too disappointed to trust them with my account. Out of fear of losing out on the product I had to buy one from Incredible Connection (still not in the colour I wanted) for more.