AVO - Horrible Customer Service and Experience (****)

As a Nedbank customer, I expected more from their online shop, especially as a first time customer. To say I am unhappy is an understatement. I placed an order for a TV on 26 November and as of 8 December, all I have to show for it is multiple email requests from AVO, asking for documents and detail verification. The helpline is less than useless as they cannot provide assistance for anything - every process takes between 3-8 working days. At this rate, I won't receive the refund before Christmas. If you are thinking of using AVO for anything... DON'T!!!! This is a ridiculous excuse for an online store and all they do is take your money!!! Do not support them!