GL
Gerrit L
1 reviews | Active since Aug 2010
28 Apr 2021, 20:41
Avo fail
Hi
I have placed an order with Avo. Possibly the worst experience till now. I complained for qeeks with no resolve. Spend many hours of my time and money on emails and phone calls to AVO with little solution.
Eventually after getting very upset it go sorted and my stuff delivered. Now I see you take R5 per order. What nonsense is this. What am I paying for? I got almost zero service. Had to beg. Never evenreceived an apology then you still take service fees. Honestly the worst.
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Nedbank's replyOfficial
29 Apr 2021, 11:45Hi Gerrit. Sorry for your experience regarding your order. Our support team has escalated your query, and they'll be in touch with you again. The fee charged is for payment reservation. You can see the explanation in the T&Cs under "Legal" on the app. Scroll down to clause 9. Thank you.
Best regards,
Nedbank's reply29 Apr 2021, 11:45
Official
Hi Gerrit. Sorry for your experience regarding your order. Our support team has escalated your query, and they'll be in touch with you again. The fee charged is for payment reservation. You can see the explanation in the T&Cs under "Legal" on the app. Scroll down to clause 9. Thank you.
Best regards,