Avo by Nedbank Worst service ever

Worst experience ever I will never use this service again and I will never advise anyone else to use the services

They a group of people who have never been trained. We have created a avo account under my brother name and had a problem with processing my order, I called avo spoke to Agustine for the entire day of the 7 May 2021. I had advised her of me using my brother avo account and she never stated that I couldn't use his account. She went on assisting me make the payment for the items. Payment when off twice from my account and now it's a problem. They refuse to return the money back into my account stating that it's not my avo account and my brother needs to sort this out. In the first place if Agustine did her job correctly she would have told me that I am not able to use my brother avo account...

I am utterly disappointed with Avo by Nedbank

I have spoken to Kevin, Justin, Agustine and Mark and it's 2 weeks now without a solution.

I just want my money back. I requested for all of my calls to be listened to.