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sara P

1 reviews | Active since Apr 2015

11 Jun 2021, 17:27

AVO are useless so don’t ever use them

I ordered groceries from woolies food using the avo app. I ordered fresh cold pressed juice, fresh milk and frozen hake fish and ****ins and mushrooms. I was told delivery will be around 4 pm. I received a message that the items were purchased and they were going to deliver. I never got the delivery and got no feedback. When I called and messaged I was told there was a delay and I should expect delivery soon. I only got feedback when I called. Eventually it was late at night and I called again. I was told the driver is gone home. I asked what about my fresh juice and milk etc. i was then told the driver had a fridge at home and will keep all my groceries with him!!! I was shocked. This was ridiculous and avo are so unprofessional and useless. I asked to cancel my order.

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Replies (1)
Nedbank
Nedbank's reply24 Jun 2021, 16:42
Official
Apologies for your experience. We'd like to get in touch with you so that we can escalate this to our support team. Please email us your details (email address here: https://about.avo.africa/content/avo/support.html) or you can DM us on Facebook or Twitter @AvobyNedbank. Thank you.