Avis Blaming Nedbank for me not getting my Refund but no proof Provided

Dear Nedbank Customer Support,

I hope this message finds you well.

I am reaching out to seek clarity and assistance regarding a refund from Avis linked to Rental Code: ***6ZA1. According to Avis, the refund was allegedly processed by Nedbank on 19 November 2024, but to date, no funds have reflected in my bank account.

Despite my repeated attempts to obtain clarity from Avis, I have not been provided with any proof of payment to confirm that the refund was actioned as a result I suspect ***** has taken place. Avis has indicated that the responsibility now lies with Nedbank, but no specific details or supporting evidence have been shared with me.