attitude

totally disappointed by Nedbank technician who came to fix our verifone machine ***, i logged the call with Nedbank on 15/10/2020, after 30 to 45 min i received call from Vanessa that she will not be coming to me until Monday (19/10/2020) because she came from our area just now, i was explaining to her that it will cause inconvenience to our customers but she did not even Listen to me and said she will come Monday, but she came today (16/10/2020) without reporting anyone she just started fixing verifone the machine which is by the cashier, even customers were complaining about her behavior, she did not even great anyone, after fixing she just walk in my office, not knocking on the door neither ask permission to enter, not greeting, told me to sign on the job card, then i said sorry Vanessa this is not the way you behave, you never even reported to anyone before fixing the machine, then she just walk out. i know that Necbank is very professional and value their customers, but this lady had destroyed their image. i have no idea why is she behaving like that?