Atrocious service received from Nedbank Life Style Center Centurion.

<p>This has now become totally unacceptable my wife app**** for a loan on May the 26th it has now been more than a WEEK and still no word from Nedbank. Even more shocking is the gross negligence on Nedbank’s part for losing all of her documents and then asking her to re-submit it again. And this was brought to her attention only when she phoned to find out what the delay was. How can a bank lose a client’s sensitive documentation like that? After re-submitting her documentation and having to visit the branch AGAIN only to have to phone again to find out what the delay is, only to hear that the documentation was not scanned properly. Which was not the case she then visited the branch AGAIN and re-submitted those documents for approval. And after ANOTHER delay and her needing to do follow up calls and e-mails the same excuse was given to her regarding the quality of the scanned documents. After multiple calls and promises by yourself and the branch to call her back and give her a status update of the situation, no calls or actions have been taken. She has been doing all the follow-up work calling and sending e-mail should that not be your job? This is highly unprofessional and extremely disappointing as she is a long-time client of yours.</p>