Atrocious Service from Nedbank

I am currently going through a ********** experience with Nedbank and this is my last resort to get attention from the powers that be. I app**** for a telegraphic transfer to the United Kingdom on Saturday the 9th of December 2017 at Nedbank Mall of Africa. I was told that by latest Wednesday the 13th the money would have gone through. On Friday the 15th I called the Global Centre as the money was still to be transferred. I spoke to a certain lady who advised that they were still processing it. I asked to speak to the supervisor so I could lodge a formal complaint about the delay. The lady said she was going to put me through. She put the phone on the side for a couple of minutes then cut me off. I did not call again as I was so furious and was avoiding shouting at people over the phone. This morning I called and spoke to a certain gentleman at the Global Centre. I was told the transaction was being processed and it normally takes 5 days for everything to be sorted. He then asked me to contact Rachel on ( ********** ) and also gave me the transaction number (OP ********** ********** ). For the past 30minutes I have called this number and I am holding endlessly. I can't believe that Nedbank treats its customers this way. I guess when you do most of your transactions electronically you are not in a position to know how ***********, devious and unprofessional the bank you have trusted with your funds for 8 years is actually is. Needless to say, I will be closing my accounts with this bank once this terrible debacle is over.

Nedbank, you must be ashamed of yourselves.