Atrocious service by Private Banker - Nadine Van Der Westhuizen

I sent an email to my banker early last week to which she didn't respond to until i followed up days later. She wasn't even out office at the time. When i eventually got a response, it was incorrect information provided. She was referring me to another department that i had already spoken to that referred me to her. Basically i was being passed from pillar to post with no direction. Awful experience from Nedbank private bankers to customer service agent in the CC. They blind transfer to incorrect departments and you have to explain your query to a thousand people over and over again.