Atrocious service at Nedbank Somerset Mall

It does not make sense that the queing system generates alpha-numerical placements when e.g. the letter A's numbers do not follow sequentially. People go into the managers' office and shortly thereafter their number is called out by the automated system skipping those of us with lower numbers of the same letter. I had this horrible experience at Nedbank Somerset Mall today and this is unfortunately not the first time I have been disappointed by Nedbank Somerset Mall. In fact, today is the third time that I have been here attempting to resolve the same issue with my business banking account. Previous times the "only person dealing with business accounts" was not available. Really sad that this is the level of service that we are expected to accept. I will be closing my own, that of my wife and our business account with Nedbank today and hope to never set foot in that bank ever again.