Atrocious care less service from from Nedbank Greenstone Mall and Nedbank Head Office - Ancient Nedbank Atms

I unfortunately have to share this with everyone and hope this gets to the top of the hierarchy in Nedbank (Jason Quinn or Mike Brown) organisation to hopefully get matters resolved.

The people and Nedbank Branch pertained to this matter is the follwing. Nedbank Greenstone Mall branch and Cheslin Constance Nedbank Manager at Head Office. So to cut a long story short. I deposited money at the ancient outdated Atm at Nedbank Greenstone Mall, 28 March 9:58am. 1st transaction successful R****. 2nd transaction (I did right after the 1st one) I deposited R*****(large amount) which was almost successful, Atm asked to confirm the amount which I did and then said transaction cancellation, money and card to be returned and right after that machine faulty error came up and truth be told no money came out from the Atm nor did it reflect in my bank account. Staff at that branch careless attitude said to me and my wife it's not their problem I must contact the Atm people that deal with the Atms. I still sat infront of the atm in fear if the money would be spat out and someone would just take it. Now a case has been opened to investigate this matter making me feel like I have done wrong here or I'm a ********. I have had no feeback from Cheslin Constance Nedbank Manager as I believe his away and no one can do anything as the Nedbank business runs on one person by the looks of it and furthermore I get a sms stating that my case is declined by Nedbank. I'm beyond frustrated. Nedbank takes my money, one manager is on leave and the whole Nedbank organisation is at a standstill and Nedbank sits comfortably with my money in their Atm on the festive season. I as a business owner surely knows that a business doesn't run like that. Rude care less attitude staff at branch level, no manager to assist or even bothered to come out and assist, staff at head office level that are on leave and unfortunately Nedbank has to also go on leave to wait for these to return so the business can operate. Wow shocking! I want my money back asap. It fathoms me how your business runs...0 ethics and 0 client service.