LN
Lwazi N

1 reviews | Active since Feb 2014

10 Oct 2016, 11:46

ATMs always not working

<p>This is probably the 3rd time in 2 years I am complaining about the Nedbank ATMs in Mount Frere in the Eastern Cape which are always not working, especially after the month end. There are 3 ATMs in this town and it's a rare sight to find all of them working and one has to always use ABSA, FNB or Standard Bank ATMS to withdraw money since their ATMs are always working 100%. I've just been to the 1 ATM that is working which is situated outside the Nedbank branch at the Shoprite Mall and the queue is extremely long and I ended up going to withdraw at a Standard Bank ATM where there was no long queue, all the ATMs were working and there was even a Standard Bank employee assisting the eldery and those that are not fami**** with using ATMs. The last time I made a complaint to Nedbank about the same issue a whole lot of promises were made by them but the problem did not stop. I am even considering moving my salary to my Capitec account because it's seems like the bank I have been using for 8 years does not value its Mount Frere customers.</p>

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Replies (1)
Nedbank
Nedbank's reply10 Oct 2016, 12:09
Official

Dear Lwazi,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team