Atm Withdrawel

Good day. My incident number with saswitch ***8 refers. I withdrew money at a Nedbank atm from my Capitec account on Saturday 26 March. Money went of my account but was never released by the machine. I logged it with the nearest branch immediately and only on the following wednesday I was told that a saswitch query had to be logged - this after numerous phone calls and promises that my money would be paid back after the atm was loaded. This is a week later and absolutely no response was received. <br> I find this practise so unfair as it is my own money after all that I now have to wait on. <br>