ATM Withdrawal Issue

<p>My wife attempted to withdraw money from Nedbank ATM (#L317). While she didn't receive the funds, the statement indicated that she did. I reported this to Nedbank late yesterday (26 Apr) under case # ********** . I was told that this would only be reversed tomorrow (28 Apr) as today (27 Apr) is a public holiday. This morning my wife went to another ATM (#G111) and again she attempted to withdraw money. She didn't receive the funds, but the statement indicated that she did. I reported this to Nedbank today (27 Apr) under case # ********** . This time I was told that the attempted withdrawal had already been reversed and that there is nothing to investigate. Perhaps there is an issue with the cheque card, but there is clearly some sort of issue. I don't have the time to keep running to an ATM in the hope that I will be able to withdraw funds. I need this situation to be rectified immediately. </p> <p>Thank you,</p> <p>Oren Zukerman </p>