ATM Withdrawal Error

Hi <br> <br> On the 23rd of March 2015 I went to the Brackenfell branch ATM to withdraw cash. I withdrew a R1,000 and was on my way again. The next day I pulled a statement and realised that the R1,000 was deducted from my account twice within a minutes apart. I went to the Brackenfell branch to inquire about the error I have picked up. <br> <br> They checked on the security cameras to confirm that I only withdrew a R1,000 once and confirmed that I have. They also informed me that I was the fourth person this has happend to on that date and that their monies was refunded to them.<br> <br> I informed the branch on the 24th of March 2015 about the incident and they only gave me feedback on the 14th of April 2015 that the ATM machine balanced and that I will not receive my refund. This is unacceptable why do all the other clients received their refund and I don`t. I have been a client of the bank for more that 20 years and this is the kind of service I received. UNACCEPTABLE!!!!!! <br> <br> Unhappy client