1 reviews | Active since Apr 2017

25 Apr 2017, 13:27

ATM Swallowed my money

<p>I deposited money using the Nedbank cardless banking the ATM then rejected some notes I then cancelled the transcation expecting the remaining notes to be returned. I waited for several minutes while the ATM was busy doing some funny noises, Therefore an Error message popped up then the ATM went back to the normal screen and my money was never returned. </p>

0
Replies (2)
Nedbank
Nedbank's reply25 Apr 2017, 14:29
Official

Dear Gobakwe

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

's update04 May 2017, 11:59
Reviewer Update

Good day,

I would really like to thank the Nedbank Client Experience Team that were highly helpful in sorting my issue.

Very great communication and listening s****s.

Thank you and keep up the great work.