ATM swallowed money case number 838871

I would like to log a complaint that the Nedbank ATM at Kenilworth Center retained my cash quite a big amount when trying to do a cardless cash deposit as I always do due to a technical error then the ATM gave me a slip with a number on ***and was told to call this number .After calling twice using my own airtime I was then told that I would only get the funds back in 7days.I then explained my situation and that it was a matter of urgency that the funds reached the recipient and that this is not a normal situation that can wait it is for an emergency and the finds needed to reflect in the recipient account in 24 to 48 hours.I was then told that I need to wait and that there is nothing they can do to accommodate me.Even after explaining my personal information to the consultant who was trying to be helpful he even went to his manager twice to try and get the refund done quicker. I spoke to a Kyle or Carl and his manager refused to come to the phone so I can explain to him. Nedbank I find this kind of treatment extremely disappointing and unprofessional and downright discusting.The fault was on your side Nedbank and now me as the consumer needs to wait this long of a time to get my own funds back.You are a bunch of ******.I have to log a complaint with the Umbuds then I think you will get off your ****s and do things faster in an emergency situation like mine.Truly disgusting.