ATM **** - How the system let me down!

ON THE 30TH APRIL 2015 MY ATM CARD RETAINED AT A NEDBANK ATM. WHILST STANDING AT THE ATM I BLOCKED MY CARD *** 08:03AM CALL CONCLUDED BEFORE HANGIING AS THE CLERK IF ANY MOVEMENT DUE OF WHICH SHE CONFIRMED AN ATM MOVEMEMENT OF R3K. ANGERED AND FRUSTRATED ASKED WHO IS THAT POSSIBLE IF IM STANDING AT THE ATM , THE CARD WAS SWOLLED NO MONEY CAME NOR ANY SLIP. REFERRED ME THE BANK TO LOGGED A COMPLAINT OF WHICH I DID AND HAD TO MAKE A NEW CARD. AFTER FOLLOWING UP 2X WITHBTHE BANK THERE AFTER THEY CAME BACK TO ME ON THE 12/05/2015\SORRY YOUR CLAIM WAS DECLINED AS PER SASSWITCH DEPART THERE ATM BALANCES!"THAT'S LIKE THE OBVIOUS ANSWER. I NEED MORE PROOF SURELY THE ATM HAS CAMERAS"