ATM *******: 7 months no response !!!

My dad had gotten ****** outside the main branch of Nedbank in PMB Raisethorpe in September 2015.Within seconds his money was drawn out at another ATM not even 100m away , I had raised many concerns to the branch manager and Nedbank management team , The query was logged in September last year , 7 months have now gone by and we have yet to receive any feedback ? Numerous facebook messages as well as emails have been sent , yet there is no response ? Seem's as though my questions are concerns are just knowingly being ignored. What kind of customer service is this where a customer has to get ****** outside the main branch due to lack of security and still beg the company in question for a simple response or progress on the matter ? All protocol was followed ,in regards to the bank's procedure for theft, seems to be all that was just a waste ? Can somebody please step up and answer my questions or provide an outcome of the case that was opened at the branch ? As a customer to Nedbank , we deserve the right to answers !!! ( or maybe even a response ) !!