ATM retaining cash. No one to contact.

I went to make a cash deposit at Nicolway on Saturday (20/04/2019).

I asked Bongi who was at the front desk if my deposit would be immediate as it was a Saturday. She confirmed this, and advised me to use the ATM to make my deposit.

After queuing for the ATM I inserted my cash in the ATM, and looked at a 'validating notes' message for about 5 minutes. After that I was presented with a slip saying

'SORRY, WE CANNOT CONFIRM YOUR DEPOSIT AT THIS TIME DUE TO A POSSIBLE TECHNICAL ERROR AND YOUR CASH HAS BEEN RETAINED. PLEASE RETAIN THIS RECEIPT AND LOG A QUERY AT A BRANCH OR WITH NCC ON 086 555 111. NOTICE: Dear client, please be advised that there may be a delay in your deposited funds reflecting on the account statement. Please allow up to two business days for the account balance to update. However, funds may be available for withdrawal immediately at nedbank ATMs.'

I told Bongi that I needed these funds in my account immediately, which is why I confirmed that this deposit would be immediate BEFORE attempting to deposit the cash in the ATM. I was told by Bongi that the ATM would be balanced on Tuesday (Yesterday) and this would be resolved.

My funds are NOT available.

I spoke to Bongi on Tuesday morning, and she said that the ATM was busy being balanced, and that she would get back to me at around 2pm. I received no call back. I attempted to contact Bongi this morning, and she apparently refused to take my call. I asked to speak to the branch manager and again my call was not answered.

My sister and girlfriend have already both left Nedbank due to ********** service. I will be following soon.