ATM not taking out money.

Saturday 25-07-2015 i went shopping with my little sister. When we were done shopping i went to the ATM to withdraw money. Sadly the ATM just froze and I immediately pressed the cancel button. My bank card came out but my money did not come out. I stood at the ATM HOPING IT WOULD TO MY SURPRISE I RECEIVED AN SMS NOTIFICATION OF MY WITHDRAWEL BEING COMPLETE. I CALLED THE CALL CENTER. I SPOKE TO A LUYANDA WHO SAID SHE WILL PUT ME THROUGH BUT INSTEAD DROPPED MY CALL. I CALLED AGAIN AND THIS TIME MUSA ANSWERED AND I BEGGED HER WITH TEARS RUNNING DOWN TO PLEASE HELP ME AND NOT PUT DOWN THE PHONE SHE THEN SAID SHE TRANSFERRING ME TO THE RIGHT DEPARTMENT AND SURPRISINGLY THE RIGHT DEPARTMENT HAD ANOTHER MUSA WHO WHEN I TOLD HER MY PROBLEM SHE PUT THE PHONE TO THE SIDE AND DECIDED TO SPEAK TO HER FRIENDS. I COULD HEAR HER SAYING IN ZULU THAT I AM ANOTHER ONE WHO IS JUST GOING TO BORE HER. I COULD NOT BELIEVE THE LEVEL OF TREATMENT I RECEIVED. TO THIS DAY MY MONEY IS STILL NOT REVERSED!! I AM SO DISGUSTED I HAVE BEEN WITH NEDBANK SINCE I WAS A STUDENT AND I HAVE JUST KEPT GIVING THEM CHANCES! THE SAME MUSA WAS SO RUDE AND I KEPT SAYING HELLO BUT SHE CONTINUED WITH HER FRIENDS. DISAPPOINTED!