ATM - Money not dispensed

Machine ATM did not dispense my money and was not returned I received 10 different lead and turn around times This is pathetic to say the least Secondly - i called the securties and they advised that the money dispensed and returned into the ATM on the camera I have been told that 72 hours , 5 working days 4 working days and 48 hours for investigation . How if this is all money you had and unable to buy any necessities