ATM MICROSOFT RESTARTING

18/4/16 I used the ATM Nedbank at the Boord in Stellenbosch. The machine work fine when I asked for a balance slip. I then put in all my details to draw cash and it counted the money. We could hear that and then it just switched off and swallowed my card. After about 15min Microsoft started up agin , no card came out. No number anywhere on the Atm machine so I called a friend to look up the number and called Nedbank. They stopped the card and said they can see the ATM is faulty. They now re issued my card but had took R120 from my account as replacement fee. I find this to be wrong as I was not at fault but Nedbank with their cheap Microsoft programs.I want Nedbank to reverse the replacement charges .