ATM *****/THEFT

On the 26th of October 2015 at 18:15, I went to the durban north nedbank atm, there I was a victim of atm theft, whereby my card had been jammed in the machine and after pressing cancel numerous times, the card come out, I then went to the car to phone and block my card and was told that R5000 had been withdrawn from my card, I reported this at the durban north branch on the 27th of October and to date have received no feedback and neither have I received my money back. I feel this is terrible as I have been a nedbank client for many years and its sad to know that your bank can't protect you at times like these. R5000 is a lot to lose and someone should be held responsible as there wasn't even a guard at the nedbank atm premises. Its disappointing to hav ereceived no response.