ATM *****

I am really unhappy with what has happened in the past few days. I received two SMS confirmations on the 10th June 2015 confirming 2 ATM transactions at 19:46 & 19:48 in Athlone, withdrawing money from my cheque account. I immediately called the ****** card number to cancel the debit card, which I have in my possession. I have a reference number for the call - I must admit Lungi was very efficient and I was told to contact the ***** division the next day.<br> <br> I did this early on the 10th June 2015 and was told that I would receive an SMS or email confirming our discussions immediately. I am still waiting ! I was also told that depending on the backlog, this may take up to 15 working days to resolve.<br> <br> I called again today with no help in sorting the problem and ended up being put through to the credit card division, who kindly gave me the direct ***** Line number. On calling this number - I get a message to leave a message ?? What to do now.... how many calls do you have to make to \MAKE IT HAPPEN"<br> <br> I am single mother"