ATM finger error transection ref ***7

I deposited cash through ATM bank , cardless system . Through the transection the was finger error , the account was incorrect . I asked the branch bank to reverse the transection . I was told they cannot assist , I was referred to the call centre system . Then I was asked to send a mail with all the reference . I was then told the transection will be rectified and transferred to the correct account . Days later I got a mail , I must go to the bank and ask for transection rectification . Then I went to the branch , " we cannot assist you , the recipient is an old person , the recipient say she / he did not receive the money " . My question was what about the transection reference in place , and the bank confirmed the transection . I know is my finger error , please reserve the transection