ATM Error & Poor Feedback

My wife went at the Nedbank Branch in Olivan 27 September 2015 to withdraw money but the ATM Froze with the card inside, therefore the machine made record on my bank statements that the money was taken out and it did not come out. <br> <br> Why does Nedbank have to blame their system errors on customers? The ATM did not come out of the ATM yet the bank statements show an amount to R4000 was withdrawn. <br> <br> Mashudu Joseph Ramukosi <br> *** <br> *** <br> <br> <br>