ATM error

Good day

We confirm receipt of your email, which has been allocated to me for investigation and reply.

Please note that your email has been logged under reference number CCM ***7 and will provide you with an update as soon as we are able to.

I have requested urgent escalation of case ref 794114.

Kind Regards

Patsy Chetty

From: TSHEPO RAMOREI <***> Sent: Friday, 17 September 2021 18:06 To: Client Feedback <***> Subject: Complaint Fwd: *** Tumi - Patsy

CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments. Nedbank - IT Information Security Department (ISD)

Evening

Please see email below. I am frustrated to a point that i will forward this email to hello peter. You cannot have a machine that has a technical problem and continue to open it for customers to make deposits even though you had complaints about the machine the same day.

I saw something i wanted to buy online now the special will end before i get my money back. This is a formal complaint that you need to address ASAP. I have to get that money back before the 21st

Regards

---------- Forwarded message --------- From: TSHEPO RAMOREI <***> Date: Fri, Sep 17, 2021, 13:29 Subject: Re: *** To: <***>

good day

can you please assist. this is very urgent and the query number for today is 794114.

why was that ATM not closed when there were a few complaints about it? i need that money asap.

On Thu, Sep 16, 2021 at 6:33 PM TSHEPO RAMOREI <***> wrote:

Good evening

I was at Ga-Rankuwa Nedbank ATM to deposit R1200 into my bank account. The machine kept on loading after I inserted my cash. Then after that it showed technical error on the screen and nothing happened afterwards. It was between 17:20 & 17:30. I was on the middle ATM.

I have checked ny balance and there is no deposit that came through.

Regards

Tshepo Ramorei

***

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Hi Patsy

As soon as you are able to isn't good enough. I am in need if that money. My kids cannot go to bed on an empty stomach. I reported this friday already before 10 am. Today's its Tuesday. I am giving you until Wednesday 12:00.

Regards Tshepo Show quoted text Dear Tshepo

Trust you well. As per ref 794114 – the refund was processed on the 21/09.

I have noticed the funds not yet credited to your account.

I will escalate further now and advise.

Show quoted text Hi Patsy

I am still waiting. nothing is happening.

Regards Tshepo Show quoted text Good Day

I have escalated and will follow up

Show quoted text